Our Returns, Refunds & Complaints Policy
Fresh Flowers Guaranteed in St James's
At St James's Florist, we take pride in delivering only the freshest flowers to our customers across St James's and the neighbouring areas. Our skilled florists create each arrangement with care, and we are committed to your satisfaction. As a trusted local flower shop serving both households and businesses nearby, your experience matters to us. That’s why we back every bouquet with our Fresh Flowers Guarantee. If your flowers are not as fresh as expected, we will make it right.
Damaged or Faulty Flowers on Arrival
We take great care to ensure your flowers are carefully packed and arrive in perfect condition. In the rare event that your flowers arrive damaged or appear significantly wilted, please contact us as soon as possible on the day of delivery. To help us swiftly resolve your issue, we may request a photo of the damaged bouquet. This allows us to assess what went wrong and improve our service for the future.
Our Freshness Window
Each bouquet from St James's Florist is crafted using the freshest stems available. We guarantee that your flowers will stay fresh and vibrant for at least five days from the date of delivery, provided you follow the simple care instructions included with your order. If your flowers show signs of premature wilting or do not meet our freshness standard within this window, please get in touch so we can help.
Refunds and Replacements
Your satisfaction is our priority. If your flowers arrive damaged, are not as described, or do not meet our freshness promise, you can choose either a full refund or a replacement bouquet at no extra cost. Please notify us within 24 hours of delivery so we can process your refund or arrange for your replacement bouquet to be sent promptly. Refunds are processed using your original method of payment and may take a few business days to appear, depending on your bank.
How to Make a Complaint
If you are not happy with any aspect of your order or our service, we welcome your feedback. To submit a complaint, please provide details about your experience and order. We treat every complaint with care and will investigate thoroughly. Our team will acknowledge your complaint promptly and keep you updated as we work towards a fair resolution, whether it’s a refund, replacement, or further assistance.
Trusted Local Florist in St James's
St James's Florist is honoured to be your dedicated neighbourhood flower shop, delivering fresh flowers daily to local households, businesses, and community venues. Our returns, refunds, and complaints process is part of our commitment to exceptional service and customer satisfaction. Thank you for trusting us to make your floral experience special every time.
