Thank you for choosing St James's Florist for your online flower delivery needs. These Terms & Conditions detail the basis on which we supply our flowers and related services to customers throughout St James's and the surrounding areas. Please read these Terms & Conditions carefully before placing your order. By using our website or placing an order, you accept and agree to be bound by these Terms & Conditions.
For the purposes of these Terms & Conditions:
Our website and flower delivery services are intended for customers located within St James’s and surrounding postcodes. By placing an order, you confirm you are over 18 years old and have read these Terms & Conditions in their entirety. We reserve the right to refuse service to any individual outside our designated delivery area or suspected of non-compliant activity.
All orders for flower delivery must be made via our website. The order process involves selecting your desired flowers or arrangements, providing accurate recipient and delivery details, choosing a delivery date, and completing payment. Please ensure that all information is accurate before submitting your order. Confirmation of your order will be sent to you electronically once we have received your payment and accepted your order.
If we are unable to accept your order due to non-availability of products or delivery constraints, we will notify you and refund any payment taken.
We reserve the right to substitute flowers or packaging with those of equal or higher value and similar appearance if the selected variety is unavailable. Any substitutions will always reflect the sentiment and value of the original selection.
All prices on our website are stated in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, where applicable, will be added to your order total before you confirm and submit your order.
We accept payment through the methods made available on our website. Payment is due in full at the time of order and must be cleared prior to flower dispatch or delivery. If your payment is not processed or declined, your order will not be completed or fulfilled.
We take all reasonable care to ensure our website is secure and customers’ payment details are protected. However, we will not be responsible for any losses you may suffer as a result of unauthorised access to the data you provide when accessing or ordering from our website, unless this is due to our own negligence.
We offer delivery of flowers throughout St James's and its adjacent areas, subject to the availability of our delivery network. You may specify a preferred delivery date when placing your order, and we do our utmost to accommodate your request. However, delivery times are not guaranteed and may be affected by factors outside of our control, including (but not limited to) adverse weather, public holidays, or traffic disruptions.
Deliveries are generally made during working hours; specific time slots cannot be guaranteed unless stated as part of a special promotional offer. It is your responsibility to ensure that the delivery address and recipient details are accurate and complete at the time of order.
If our delivery driver is unable to complete the delivery (for example, if there's no one present to receive the flowers or access is restricted), we reserve the right to leave the delivery with a neighbour, in a safe place specified by you, attempt re-delivery, or return the flowers to us. In the event of non-delivery due to incorrect or incomplete information, we cannot be held liable, and you may be charged for any additional costs incurred.
You may cancel or amend your order up to 24 hours before the scheduled delivery date by contacting us. After this period, your order is usually already being processed or dispatched. As such, we reserve the right to decline any cancellation or amendment requests received within 24 hours of the delivery date. If your order is cancelled as permitted, a full refund will be arranged using your original method of payment within a reasonable timeframe.
For same-day delivery orders, cancellations or amendments are only possible within one hour of placing your order, and strictly before the order has entered preparation or been dispatched for delivery. Once the flowers are prepared or in transit, cancellations cannot be accepted.
Cancellations or amendments due to force majeure (including, but not limited to, natural disasters, strikes, or unforeseen events) will be considered on a case-by-case basis at our discretion.
Due to the perishable nature of flowers, please inspect your order upon receipt. If you are dissatisfied due to quality issues or if the order is not as described, contact us within 24 hours of delivery with details and photographic evidence where possible. We will investigate and, where appropriate, offer a replacement, repair, or refund at our discretion.
Refunds, where agreed, will be made to your original method of payment. Please note that we may require the original flowers to be returned to us before a refund is processed.
We do not offer refunds or replacements for changes of mind, delays arising from inaccurate delivery information provided, or if the recipient refuses to accept the flowers.
All products offered on our website are subject to availability. In the unlikely event that we are unable to provide the specific flowers or arrangements selected, we reserve the right to make suitable substitutions with products of equal or greater value and as close as possible in style and colour to your original order. Such substitutions are made to ensure timely delivery and quality standards are maintained.
All photographs on our website are for illustrative purposes only. Actual products may vary due to seasonal or regional availability, but our team strives to ensure consistency and overall design integrity in all orders.
When placing an order, you may create a customer account. You are responsible for maintaining the confidentiality of your account details. Please inform us immediately if you believe your account has been compromised.
Your privacy is important to us. We collect and use your details in accordance with applicable UK data protection laws. Personal data supplied during the order process is used to process your request, deliver your flowers in St James’s and surrounding areas, and improve our services. We do not sell or lease personal information to third parties, except as required for order fulfilment (for example, to our delivery staff).
To the maximum extent permitted by law, St James's Florist accepts no liability for any direct, indirect, incidental, or consequential losses or damages arising out of or in connection with the use of our website, products, or delivery services, except in cases of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
We are not liable for delays or failures in delivery arising from factors outside our reasonable control, including (but not limited to) adverse weather, transport disruptions, or recipient unavailability.
Our total aggregate liability arising from any single order is limited to the amount paid for that order.
All content, images, text, and designs on our website and marketing materials remain the intellectual property of St James’s Florist or our licensors. No material from our website may be reproduced, duplicated, copied, sold, resold, or exploited for any commercial purpose without our express written consent.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective when posted on the website. We encourage you to review these Terms before placing each order. Continued use of our website and services after any such changes constitutes your acceptance of the new Terms.
These Terms & Conditions and any contract formed as a result of an order are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is deemed invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which will continue to remain valid and enforceable to the fullest extent permitted by law.
These Terms & Conditions apply to all flower delivery customers across St James’s and the surrounding areas. By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
Your statutory rights as a consumer are not affected by these Terms & Conditions. Thank you for choosing St James’s Florist for your online flower delivery requirements.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 52 Jermyn St, St. James's, London, SW1Y 6LX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St James's, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St James's.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
